Feature Marketplace · Connectors
Freshservice Connector
Freshservice IT service management platform. Syncs tickets, requesters, assets, and changes via the v2 REST API with updated_since incremental filtering.
What syncs
The Freshservice records STRAX brings into your hub.
Each kind of record is mapped once to your company model in the STRAX hub, then kept current in every system that needs it.
Tickets
Service desk tickets including status, priority, urgency, impact, and assignment details.
Requesters
End users who raise tickets, including contact details, department, and reporting manager.
Assets
IT and business assets including type, tag, usage, and assignment details.
Changes
Change requests including type, status, risk, and planned schedule.
Freshservice data in your own SQL Server, then wherever it is needed.
STRAX is a self-hosted integration platform. The Freshservice records land in the STRAX hub, a SQL Server database on your own servers, where your reports, portals and workflows read them. From there the hub delivers them to the other systems you connect, whether those run on SQL Server, MySQL, PostgreSQL or another API. STRAX signs in to Freshservice with an API key that you provide, stored encrypted.
How STRAX connectors work → How the STRAX integration engine works → Connecting a system, in the documentation →
About this listing
| Version | 1.0.1 |
| Author | STRAX |
| Category | Connectors |
| Published | 2026-07-15 |
What's inside
| Connector profile | 1 |
Free listing
Install it from Feature Marketplace inside STRAX
Open Feature Marketplace
In your STRAX installation, open Feature Marketplace from the navigation.
Find "Freshservice Connector"
Search or browse to this listing and review the contents disclosure; every package shows what it contains before anything runs.
Install
Choose Install, or "Customise with AI" to adapt the package to your environment first. No licence is needed for free listings.
See it on your own systems.
A demo takes an hour, on your data landscape rather than ours.